Here's a good example of my experience in asking for reasonable treatment of Courier readers:
Q: * I'm still waiting to hear why you do not post all comments submitted on articles. I've talked to many people who have submitted comments only to never have them appear. I would think that a newspaper would believe in Freedom of Speech...
To include as many comments as possible, we try to edit out the offending parts, but some comments are beyond help. We try to e-mail the people who post such comments, but their e-mail addresses are not always valid. If you have further questions about this, please call me at 928-445-3333, ext. 1095. Thank you.
Well, Tim, my personal, direct experience has included comments that are at least as compliant as others you routinely post being edited arbitrarily and simply disappearing without notice and without any attempt to contact me by Courier staff. I have read similar complaints by many other reliable commenters. Your response to this question is blatant hooey to anyone who's been doing this more than a couple of weeks, and I guarantee nobody's buying it any more than I am.
I maintain this blog as a safe place to speak for myself and for other readers. I recommend that commenters compose comments offline and keep copies for reference, including the day and time you upload them to the Courier. If your comment goes missing or is edited unfairly, I'm happy to host it here (subject to my own comments policy, at left) and call the editors on their behavior.
What would help build credibility on this issue is if the Courier appended the comments policy with a statement promising fair dealing, direct notification for the user and explanations of edits (seeking permission) and deletions, and editorial-side compliance with the policy banning personal attack, including user-on-user attacks. Everything's being handled far too capriciously as it stands.
PS, Sunday: A questioner asks about online content vs print.
"A: The printed Courier will always contain more by it's very nature."There's no diverting the blame for this one, the Q&A section is clearly marked as written by the Courier editors. Pardon my geekiness, but an editor who doesn't know the difference between the possessive and the contraction, or who can't see it in his/her own copy, should be interning, not editing.