Busy day, but I just noticed the quote by City Manager Norwood saying that he'd got not one email about the proposal to increase everyone's water rates by 40+% over the coming five years to pay for projects that should have been done over the past 20. I dunno about you, but for me that stings in the context of my own efforts to conserve and no mention of a more stringent structure of tiered rates for those who use too much.
It may be that Mr Norwood hasn't heard from you because he doesn't give out an email address. You can link to an email form for him here.
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